Before shipping fill out This form and send to us attached with the faulty device.
Our address :
160E 56th st.
New York , NY 10022
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If at all possible, use the original shipping materials.
If not, it is relatively easy to replicate:
Wrap media in an anti-static bag or similar material.
Try to use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box.
We recommend a minimum of two inches all round for a 2 lb drive.
Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
If sending a computer, laptop or notebook, use original packing if at all possible.
Otherwise, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.
Make sure it is clearly labeled as FRAGILE and don't forget to include the completed and signed request form. |
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